Avaya Certified Support Specialist (acss) – Avaya Aura Contact Center

The ACSS – Avaya Aura Contact Center certification confirms that you have the innovative level of specialized expertise necessary to efficiently assistance Avaya Aura Contact Center items, such as set up, settings, control, servicing and problem solving.

Qualified applicants generally have at least four decades of encounter in the appropriate technology and up to two decades of encounter assisting the Avaya Aura Contact Center item.

The effective selection can:
Demonstrate information of item structure, components, features, and functions
Install the item components and software
Test, confirm, and diagnose the implementation
Configure the item for hand-off to Day 2 administration
Administer, sustain, and diagnose advanced to innovative configurations
Interpret and take care of customer details appropriate to the items and components
The following programs help you get ready for this qualification.

Avaya Aura Contact Center Administration (3609)
This course is an excellent follow-on to execution training and a good fit for staff, managers, and assistance employees.
In this course, you understand how to accessibility Contact Center Administrator Administration (CCMA) and set up Limit Sessions, Contact Demonstration Sessions, Skill-sets, Contact Center Providers, and Contact Center Supervisors. You will understand how to set up Directors through the several components of Access and Partition Management and how to large fill information into the CCMA using the Configuration Device.

You will analyze the change user interface and the getting sources, and you will discover different methods of system control, such as watching, creating, and changing tabular and visual real-time shows and decoding, watching, changing, and organizing conventional and user-defined traditional reviews.
You will understand control through live SIP- and AML-based systems linked with CS 1000 and Aura ME systems.

What You’ll Learn
Auras of Contact Center Manager
Access Contact Center Administrator Administration
Configure Limit Classes
Administer Contact Center Administrator Administration Resources in a SIP Environment
Configure Contact Demonstration Sessions and Multiplicity Demonstration Classes

Configure Skill sets
Configure Volume Load Data Configuration in a SIP Environment
Configure Contact Center Management
Configure Access and Partition Management
Configure Real-Time Research and Formulas
Real-Time Reporting
Configure Broker Pc Displays
Configure Historical Statistics
Interpret Historical Reports
Schedule and Print Historical Reports
Configuring CCMA Resources and Contact Center Management in an AML Environment

Who Needs to Attend
Contact center employees whose actions consist of control and control of Avaya Aura Contact Center using Contact Center Administrator Administration
Prerequisites

Understanding of primary telecommunications
Ability to use call center telephone features according to customer specifications
Ability to use Avaya specialized publications
Experience using Windows 98/XP/2000/2003
Familiarity with Client/Server structure and networking
Aura Contact Center Administration Analyze is generally given by the applicants who are professionals and good at the specialized side, especially at the greatest and most innovative levels, which may be required while managing the items of Aura contact center.

The question design of the examination is more likely and focused to one that is given during the assessments taken for job. The applicants who are eligible this 3300 examination and complete the qualification, get employed within a short period time by the companies which need services, especially specialized, appropriate to the technology used in Edge Center. The abilities, that are usually made serious observe of, consist of the primary information about the items and set up ability along with the abilities of item problem solving as well as servicing.

Reducing Communication Costsuseful Tips

This is when the technology gifted the world with video teleconferencing. Some of the major advantages of video teleconferencing include the effective audio visual communication with clients personally, drastic reduction in cost due to travel & stay, saving precious time and energy, and many more.

Most of the businesses have been using audio teleconferencing for a quite long time. The current innovation in the information technology has given a boost to the telecommunication. Now the vogue in telecommunication is attributed to video-teleconferencing through web conferencing, which uses audio visual equipment systems. Although live video conferencing is a very complicated technology, service providers are able to offer their services at very cheap rates because of advancements in technology. With the help of video conferencing equipment, you can greatly increase the efficiency of your business communications as well as reduce the expenses by cutting down on travel-related expenses.

To use live video teleconferencing facility, you will need systems, software for streaming video, speakers to hear the audio, integrator, etc. The process looks as if very simple, audio-visual data are captured using electronic devices and converted into codes and sent through the internet. The video conferencing equipments at the other end receive the codes and decode it with the help of a decoder and integrator and reproduce the audio-visual data exactly as transmitted. However, the process is a highly complicated one which can only be managed by professionals in case of large requirements such as business communications. Indeed its a boon to small business as well; they can now afford to hire professional teleconferencing for effective personal communications.

Now outsourcing being the popular cost reduction strategy, teleconferencing technology has become a must for most of the multi-national companies. It is easy to find affordable products and services through the internet. However, you should be vigilant enough to verify the credentials of the websites in the internet because of the raising fraudulent web-based companies. The most popular video teleconferencing service providers Polycom and TANDBERG provide excellent web based scheduling and project management through their resellers.

Video teleconferencing is the cheapest and most effective means of business communications of today. Whether you are involved in outsourcing or have international clients, it is a good idea to utilize the comforts that technology has provided us with. While companies even prefer telecommuting of their employees in an effort to reduce cost. It is the moral responsibility of companies to cut cost especially at these times of recession, and video teleconferencing is one of the most effective steps that companies can opt for.

English Speaking Jobs In Germany

The job market in Germany can be considered a little biased because more priority is given to German speakers in place of English speakers. Though English is considered as an essential language in many jobs that are being offered in Germany, but to ensure deep footings you have to have a complete know how of German language too.

Jobs in Munich, Germany

Many companies in Munich offer jobs for English speaking professionals. Companies like Expedia Inc which deals in press and communication, Frog Design, Red Hat, Apple, Microsoft Deutschland GmbH (Cloud Computing) sales consultant, Cisco systems and many more companies provide job opportunities to English speaking professionals. To give you an idea here is the sample of job description.

Company: Frog Design-Munich, Germany
Design and multi media- Senior Visual Designer
Job type: full time
Experience: 6-10 years
Education: Masters or equivalent
Language skills: German and English

Jobs in the rest of Germany

Germany provides wide range of job opportunities in a number of sectors. To start with, jobs in Finance sectors are abundant for English speaking professionals. Job seekers can apply as Sales representative, customer care executive, Personal Assistant, finance manager and legal secretary. In administration as well the applicants can apply as personal assistants and legal secretaries.

If you are looking for jobs in German banging sector, you have to be a strong bilingual for that. For securing a job in German banking, you need to have full command in both German and English language.
Jobs in telecommunication are also in abundance for English speaking job seekers. You can apply as Field service engineer, software developer for mobile device, sales engineer or wireless technical support engineer. Marketing sector has as well has a lot of opportunities for English speakers for instance you can be employed as sales representative, personal assistant, account manager or sales manager. Siemens, SAP Bosch, BMW, Deutsche Bank, BASF, Allianz, Diamler, Volkswagen and Bayer are some of the famous companies in Germany.

Taxation

Taxation in Germany is progressive in nature, higher payable taxes for higher income groups. Income tax in Germany is divided in to seven categories i-e income from businesses, self employed work, employed work, capital income, property income, agriculture/forestry and others. Tax rate is from 0-45%. Individuals who are residing in Germany are liable to pay tax, both income tax and tax on all sources of money that the individual earns from abroad.

Jobs In Telecom & Telecoms Uk Markets Are Heating Up

There are hundreds upon hundreds of jobs available in the telecoms UK markets. Further the Telecoms UK companies are expanding like never before. But it is not just Telecoms UK that is expanding. Jobs in telecom are expanding all over Europe. Actually, it should come as no surprise when you understand how much Europe has invested into the European Jobs market. For example in a recent news report it was stated that the European Union will be spending 3.5 million euros to improve the net access across the region. As we all know as the governments start to invest in an area such as they are in the telecoms UK, telecommunications jobs begin to open up.

Why do they open up? Because when the government backs an area, there is the sign of stability and that is what has happened for the jobs in Europe. Telecom jobs are just truly abounding. There is no shortage of a need for a good telecom engineer just about anywhere you go as a result of all the jobs in telecom that are getting posted daily.

Telecoms UK is just plain big business, there are telecommunications companies that are hiring for positions all over Europe. European jobs are really good right now and people would do well to get their applications in. If you do a search for telecommunications jobs on the internet you will find there is so much to choose from that you can pretty much write your own terms and conditions of employment especially if you are a superb telecom engineer. Jobs in Europe are where it is at. Jobs in telecom are where it is at.

With the government funding going into country wide networking, there is only going to be more telecommunications companies popping up and more and more of those companies are going to be hiring more and more people for the telecom jobs that come into an ever increasing and ever higher demand.

This is also good news for Americans. Not just Europeans. Any American who is an excellent telecom engineer is going to want to jump on the European Jobs market and get his or her resume and application into the one of many telecom companies that are offering jobs in telecom. It is just that simple.

That same statement applies to people who are excellent at telecoms jobs from any country. Of course if they are applying for something in telecoms UK, they are going to want to have a good mastery of the English language to have a decent running in the telecommunications jobs markets.

For anyone looking for jobs in telecom however, this is certainly the ripe time. Don’t think that you may not get chosen because there is another telecom engineer better than you. Jobs in Europe are in demand. Go ahead an apply. You may just find that you are telecom engineer that that telecoms UK company has been trying so hard to find!

Broadcasting Pioneer Dzrh Turns 69 By Susan Isorena-arcega

years ago, at exactly 6 in the morning, announcer Hal Bowie took his seat before a microphone in a little studio at the top of the Heacock Building in Escolta, and bid his unseen audience good morning. Thus was born the fourth commercial radio station to operate in Manila. In just a few years, with the entire Philippine archipelago caught in the maelstrom of the Second World War, the fledgling station – which took the call sign KZRH – would buck the challenge of history and remain as the only surviving radio station in the country.

Its auspicious beginnings as the mouthpiece of one of the largest department stores in the Pacific must have laid the groundwork for the stations commercial viability all these years a major factor in the survival of the so-called stepchild of media arts.

New as it was, KZRH management led by Bertrand Silen was not just armed with the technical know-how in radio operations, but likewise had fundamental marketing knowledge down pat. They knew what radio listeners liked and disliked.

Musical variety shows, comedy skits, and short newscasts were the order of the day. Jazz and ballads became standard fare. Together with American wit, the English language spread. KZRH found itself as an advertising medium, with sponsors like Purico underwriting specific shows which carried their names. Apart from 15-minute blocktime sold to advertisers, commercial spots mixing announcements with music were also produced. KZRH found itself amidst lucrative times.

Then came the grim shadow of war. The Japanese Imperial Army took over the sophisticated equipment, which eventually got blown sky-high by the Americans. And while Silens staff considered the best in the Far East found themselves either in Bataan, at the internment camps of Santo Tomas and Los Banos, within the guerilla movement, or simply felled by enemy bullets, plans for the rebirth of KZRH upon liberation were kept alive.

Upon being released, Silen sought help from the National Broadcasting Company in New York to secure new transmitters, and with the Elizalde family financing the new operations at the Insular Life Building on Plaza Cervantes, KZRH was back on the air under the auspices of Manila Broadcasting Company on July 1, 1946 just in time to cover the inauguration of the new Republic.

Soon after, the International Telecommunications Union adjusted the call letters of Philippine radio, and all allusions to the western United States through the letter K were removed. Until today, all radio stations in the Philippines begin with the letter D.

What followed in the next three decades is now collectively known as the golden years of Philippine radio. Programming flourished and a new breed of radio personalities became cultural icons. As the recording industry grew, the live orchestras of yore soon gave way to music on vinyl. Cover versions and Disc Jockeys came into being. Radio dramas hit an unprecedented boom, eventually translating to the celluloid screen.

Lina Flors immortal Gulong ng Palad, which debuted in 1949, led a slew of soap operas that filled the airlanes in the mornings and afternoons. Because they had the housewives and sometimes the rest of the domestic mnage as captive audiences, these dramatic serials were strongly supported by major advertisers whose sales messages got very close attention through each saga. Radio dramas picked up on domestic relations, but also featured action, adventure, horror, and even murder-mysteries. Appealing to the imagination as well as to real-life need, DZRH secretaries fondly remember some callers even insisting on speaking to Ginang Hukom herself.

Indeed, DZRH easily adopted the habit of setting trends and institutionalizing them. Sportscasting dean Willie Hernandez, the networks comptroller in the mid-fifties, lent his voice to sports coverages and in so doing, made legendary Filipino basketeers like Carlos Loyzaga, Francisco Rabat, and Luis Lorenzo household names.

The feisty commentator Rafael Yabut, also had his sterling years with DZRH. Starting out as the station electrician, he rose through the ranks to become the stations PR man. Loyal fans kept glued to their radios when he hosted the game show Ruleta Musikal. On the top-rating Tayoy Mag-aliw, Yabut dwelt on government and politics, family values, trivia, and entertainment.

But it is easily Dely Mapayo who has been – up to this day – the most widely known personality behind the microphone at DZRH. Her easy chatter, contagious laughter, and sparkling wit won her sponsors and hosts of listeners through her careers work. From the PMC-backed Tugtugin Natin to Himig Panghapunan in vintage years, and eventually the starkly simple Tiya Dely, which DZRH still airs today, the lady and the station have remained synonymous for over 50 years. Radio quiz shows also emanated from the DZRH studios. In Spell-to-Win, household appliances were at stake for someone who could spell words like bouillabaise. On Best of the Band, popular crooner Bimbo Danao tried to stump the audience with his original game format a-la name that tune. And on Palmolives Knowledge Unlimited, even listeners contributed questions such as what war took place in 1812?

The Vicks Variety show opened doors for a new program format that addressed Tagalog-speaking audiences with pop-concert presentation of Philippine music. Singer Jimmie Navarro who won the DZRH radio popularity poll, replaced Mystery Singer Cecil Lloyd and teamed up with Priscilla in performing a new romantic duet every week. While listeners wrote to request old favorites, new compositions were also introduced to the public.

Letter-sending, has indeed, contributed greatly to the way DZRH developed over the years. Ira Davis, who produced the long-running programs of Philippine Manufacturing Company, patiently read through thousands of letters that came in every week. The notes were routed to management and gave them firsthand information on what sort of radio entertainment even commercial copy that listeners preferred. And the advertisers took note of those market preferences.

In later years, DZRH received more immediate feedback — through the telephone, through pocket pagers, through mobile technology, and today, through cyberspace. But the formula remains the same: innovate…improve…listen…keep the pulse. And decades hence, the station which survived the horrors of war is also surviving the competition. DZRH as the flagship station of Manila Broadcasting Company is proud to be the purveyor of news as it should be delivered, adhering to the highest standards of broadcasting excellence in the country. It continues to be a witness to Philippine history as it unfolds, and yet remains faithful to the mandate of fair and responsible journalism. In 1986 it was the only station that aired nationwide a detailed account of the ouster of President Ferdinand Marcos. Three years later, DZRH reporters found themselves risking life and limb to keep the public abreast of the attempted coup detat, and manifesting its spirit of compassion to wounded rebel soldiers.

DZRH today boasts of veteran radioman Joe Taruc anchoring the DZRH team in defining the public affairs program genre from the Pinoy perspective. Despite the seeming erosion of the morning news by the telemagazines, Taruc remains confident that nothing beats the immediacy of radio.

DZRH News Director Andy Vital, on the other hand, has taken new media by the horns for the stations benefit. Internet radio and live chats are used to maximize the stations accessibility to audiences both here and abroad. He has also encouraged popular DZRH announcers like Ruth Abao and Rey Sibayan to maintain individual blogs. And with his iconic colleague Lakay Deo Macalma seemingly attuned to the secret lives of public figures and celebrities alike, vigilance in good governance through reports from his bubwits is still in keeping with the stations mien for popular entertainment. But perhaps it is in the field of public service where DZRH has truly earned its merits. Through Operation Tulong – the stations socio-civic arm first launched in 1978 — corporate social responsibility and anonymous Samaritans work hand in hand. Armed with their credo of Serbisyong Bayan, DZRH responds to the needs of the ordinary man-on-the-street with the same compassion and determination it devotes to massive disaster-relief operations, through networking support from advertisers, NGOs, and government agencies.

On its 69th anniversary, DZRH will conduct a medical-dental mission in cooperation with the Philippine Medical Association, Gat. Andres Bonifacio Medical Center, the Department of Health, the Philippine Air Force, the Philippine Charity Sweepstakes Office, PAGCOR, and other generous donors. DZRH has also invited the Optometrists Association of the Philippines to provide free eye examinations, with MBC donating 500 free eyeglasses. Teaming up with Islands Exhibit Link, the station will likewise hold a two-day Job Fair, with more than 40 participating companies and recruitment firms providing domestic and international work opportunities. DZRH has also invited the Public Attorneys office, Batas Barangay, and their network of lawyers to provide free legal assistance. And for those availing of these public service offerings, DZRH is also serving free porridge (lugaw) as a gesture of unity with the masses who have supported them all these years.

Over a decade ago, the station embarked on a One Nation, One Station initiative, expanding its coverage to an unprecedented 97% of the Philippine archipelago. To date, DZRH is the only station in the country that is on the air nationwide 24/7 on stereo-quality, simulcast via satellite to relay stations in key provincial cities. Through all these, DZRH and the top brass at Manila Broadcasting Company have remained fully cognizant of their target listeners and have used this to master their programming thrust. They have convinced advertisers to support their efforts at activation and integration in reaching mass audiences. DZRH taps into the consciousness of the Pinoy, takes inherent socio-cultural phenomena like fiestas, raffles, and machismo sports. . . and actively makes them tick. At the same time, through creative thinking by the staff and high-quality execution by their announcers, DZRH has translated traditional broadcasting techniques like talk-radio and soap operas into productive and impacting forms of integration or product placement that have become increasingly more efficient in moving brands across a complex media landscape.

But it is the way DZRH announcers today relate to their listeners that truly spells the difference. It is a legacy handed down through generations of broadcasters who knew their audiences. It is foresight brought about by the changing of the times. It is a style acquired through personal interaction with the man-on-the-street. And it is a mantle of leadership, new experiences, and empathy toward mankind brought about by having made it through 69 years.
Congratulations, DZRH kaunaunahan sa Pilipinas!