Dot To Approve Rilstest Voice Services On 4g Network

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A report by the Economic Times stated that the Department of Telecommunications (DOT) might soon grant approval to MukeshAmbani ledRIL (Reliance Industries Limited) for carrying out testson its 4G networks.

It has also mentioned that a specific department of DOT, Telecommunication Engineering Service (TEC) has put forward the idea of offering around 10,000 mobile numbers to support its testing process. Furthermore, it has also given a go ahead to InfotelBroadband,owned, and managed by RIL, for connecting its network to other operators wherein these it will be possible for them to make outgoing calls and receive incoming calls using these 10,000 test numbers. This department caters to the research and development of new products and services and is at the helm of establishing new standards.

However, it has levied rules and regulations ensuring that the testing is restricted to specific geographic areas and same equipment is put to use for varied tests effectuated in different circles. DOT has also forbidden Reliance Infotelfrom engaging in offering any kind of commercial services and has announced a definite time for carrying out these testing activities.

While RILclearly rubbished rumors of its tie- up with any other company for offering its voice services earlier this year, it also recently confirmed about its plans of manufacturing its own handsets, in tune with its 4G services. Even as the present telecom policy does not sanction the provision of voice services through 4G licenses, the new telecom policy soon to roll out in 2013, is expected to come as a relief, permitting operators to provide voice services through 4G or BWA, following the deploying of a new framework advocating liberalizationof spectrum utilization, in the country.

A few days back, there were reports of the conglomerate investing $ 10bn on its 4G network wherein it collaborated with Spirit DSP for offering voice and video call services(VVOIP), similar to Skype, in its upcoming LTE network. Thisdeal allows Spirits TeamSpirit voice and video engine to be accredited as Infotels.

Based on the present reports, RIL has set the stage for rolling out its 4G service, in mid2013, in Mumbai and Delhi, initially. For the same, it has embarked on varied collaborations with top-notch companies like Ericsson and Samsung for building its network, IBM for IT support, Microsoft for security solutions, Himachal Futuristic Communications Ltd (HFCL) for building optical fiber cable network in targeted cities (Delhi and Mumbai) , where it intends to roll out its services, initially.

g Service India Faqs, Speed, Price, Coverage

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With the launch of 3G services, everybody wants to know about these services. How can they change the way that we communicate? 3G (third generation) services not only allow us to access Internet at high speed but they also enable us to enjoy multimedia services, the ability to view videos on our mobile phone.
If we compare with a dial-up Internet connection, it typically offers about 56 kbps speed. Whereas a 3G connection will offer you speed of 3.1 megabits per second (mbps) or more. 3G network an ITU specification for third generation of mobile communications technology- was first introduced by Japan on a large commercial scale. At present, there are around 60 3G networks across 25 countries.

3G technologies comprise of three technologies WAP, GPRS and EDGE. WAP (Wireless Application Protocol), an open international standard, is usually used for small mobiles. After the launch of WAP, GPRS was developed offering the speed around 56-114 kbps. It allows the user to avail services like GPRS, PTT, instant messaging/chat facilities, MMS etc. However, it fails to stream live videos more efficiently. After that, EDGE, also termed as 2.75G network, comes in the field of mobile communication. It can carry a bandwidth of up to 236.8 kbps.
With 3G Services, an individual can enjoy a lot of features such as:

* Phone calls/fax
* Send/receive large email messages
* High-speed Web
* Global roaming
* Navigation/maps
* TV streaming
* Videoconferencing
* Electronic agenda meeting reminder

Difference between 2G Vs. 3G Networks-
With HSDPA, 3G technology sends data many times faster as compared to 2G network. Therefore, if youre planning to purchase a new mobile, you should for HSDPA compatibility as it will provide you the data speed on the move. That means, in 3G coverage areas, you can send and receive video content along with audio, graphics and text. However, the speed of network depends upon mobile used, number of users using 3G network simultaneously, coverage and network traffic.

Cost of 3G services-
Definitely, 3G services may have some high price tag as compared to 2G. Because these services will allow you to make video calling whereas 2G will enable you to make voice call. So cost may be high in 3G.

Some Faqs about 3G Services-

1. Do I need to Change your SIM or number for enjoying 3G Services?
No, you need not change either your sim or change your number to enjoy 3G services.
2. Which operators in which circle will provide 3G Services?
Andhra Pradesh: Bharti Airtel, Idea, Aircel
Assam: Reliance, Bharti, Aircel
Bihar & Jharkhand: Stel, Bharti, Reliance, Aircel
Delhi & NCR: Vodafone, Bharti, Reliance Communications
Gujarat: Tata Com, Vodafone, Idea
Haryana: Idea Cellular, Tata Telecommunications, Vodafone
Himachal Pradesh: Bharti, Stel, Idea cellular, Reliance
Jammu & Kashmir: Idea, Aircel, Bharti, Reliance
Karnataka: Tata Telecommunication, Aircel, Bharti Airtel
Kerala: Idea cellular, Tata Telecommunications, Aircel
Kolkata: Vodafone, Aircel, Reliance Communications
Madhya Pradesh & Chhattisgarh: Idea Cellular, Reliance Communications, Tata Telecommunications
Maharashtra & Goa: Tata Com, Idea cellular, Vodafone
Mumbai: Reliance, Vodafone, Bharti Airtel
North East: Aircel, Bharti, Reliance
Orissa: Stel, Aircel, Reliance
Punjab: Idea Cellular, Reliance Communications, Tata Telecommunications, Aircel
Rajasthan: Reliance Communications, Bharti, Tata Telecommunications
Tamil Nadu: Bharti, Vodafone, Aircel
U.P (East): Aircel, Idea Cellular, Vodafone
U.P. (West): Bharti, Idea Cellular, Tata Telecommunications
West Bengal: Bharti, Reliance Telecom, Vodafone, Aircel

3. What are the requirements for mobile broadband?
You will be able to enjoy High speed internet and data service even while on the move. You require a 3G handset and subscription for 3G services to use mobile broadband on your handset. In case, you want to connect your laptop or PDA (personal digital assistant) to 3G network, like while moving in a vehicle, you will require to connect your 3G handset to the computer through data cable, infrared or blue tooth. You may also buy a 3G data card and use the same with your computer to access high speed 3G network.

4. How much data will I use while viewing video?
If youre downloading a video thats meant for a mobile screen, 1mb per minute is a good rule of thumb. Using this rule, a 4 minute video clip would use around 4MB of your daily or monthly allowance. If the video was meant for a TV or PC Screen, or it is over 5 min long, we would not recommend downloading it to your phone, as it may struggle to play it back And you may not have enough storage space on your phone. A better solution for your mobile is to stream the Video.

5. Can I get 3G broadband without plugging a USB modem or data card?
Yes, 3G broadband can be accessed through Handset supporting 3G.

6. What will happen if I am out of 3G coverage area?
You will continue to access 2G/2.5G services in areas where 3G coverage is absent. Please ensure that your network setting on handset is on dual mode.

7. What are the prerequisites for experiencing 3G?
3G can be experienced with 3G connection and 3G compatible mobile handset in 3G covered areas.

Using Metrics To Motivate Call Center Agents

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The latest generation of call center software allows organizations to monitor agent and department performance at a level that would have been impossible ten or twenty years ago. However these tools are not just for management use. Call center reports provide valuable motivators to agents, inspiring them to excel and boost the center’s productivity.

Giving Agents Control

When agents become isolated, their performance suffers. A workday becomes an endless series of phone calls. There is no sense of progress other than the ticking of the clock, and the only goal is to get through the day. Morale drops. Service quality drops. Customers become unhappy. It’s a death spiral.

Live call center reports allow agents to see how the department is performing in real time. Phone calls are no longer isolated incidents, but rather pieces of an overall flow of call volume. The agent is not alone, but part of a team. Employees can see how individual efforts affect hold times, queue lengths and other statistics. As the number of calls climb they can put in an extra effort, and as call volume falls agents can relax and take a breather.

It’s Like A Game

Goals are an important element of motivation. They allow us to “win” at whatever we are doing, providing a sense of accomplishment. Realistic and achievable objectives improve employee productivity by adding an element of fun to the workday, without undermining the professionalism needed in the position.

Service departments use call center reports in this manner. Agents work to keep queue lengths and hold times below certain levels. They are prompted to work harder to win at the customer service game. Agents take it upon themselves to work harder when needed rather than needing to be browbeaten by management. This internal motivation is an invaluable part of a productive and happy service team.

Service First

There are two things to keep in mind when using call center reports as motivational tools. First, it’s all about customer service. The reason we want to get hold times or queue lengths down is not that it makes our reports look good. It’s because a caller who gets to a human being faster is going to be a happier customer. However when we become so obsessed with getting our numbers down that we hang up on customers before the problem is resolved, we’ve lost sight of the true goal. Agents still need to provide exceptional service to each caller.

The second thing to remember is the motivational benefits of call center reports are lost when we use those statistics to punish rather than encourage. When an agent is not meeting standards something needs to be done, but reprimands and threats often simply lower morale while providing only a token increase in productivity. Low morale service agents may take their bad moods out on customers. Find a positive way to inspire low-productivity employees to work harder.

Telephone Psychic Readings And Ivr Solutions

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The Telecommunication has indeed made life easier for people. It has eased the pace of doing things the world over. The area where the opportunities opened by the telecommunication are more felt is in the area of psychic readings. Nowadays, people are more open to getting psychic readings than ever before. Many people like to go for psychic readings as this gives them the option of remaining completely anonymous yet at the same time getting answers to nagging questions in their mind. The availability of phone services has replaced the outdated mode of doing psychic consultations face to face. Through the availability of the telecommunication software there are various forms of psychic reading services. The various forms of psychic reading services include Telephone Psychic Readings.

Today there is so much choice when it comes to choosing a Telephone Psychic because they are advertised over the internet and in National magazines and newspapers. It is often difficult to make a decision about who is the best Phone Psychic to trust to give you the best reading. There are some websites that offer introductory readings so that you can see whether you are linking up with your psychic. There are others who offer the first 5 minutes for free and then you continue the reading. These are not always the best psychics and you may find that you are just drawn to a particular psychic. Perhaps your spirit guide directs you through divine means to the best Telephone Psychic Readings for you.

Despite tough regulations, the UK Premium Rate Service remains a billion dollar industry one in its own right. Callers dial a number which typically begins with the prefix ’09’ which is charged at a higher than normal rate. In North America, such numbers are known as 900 numbers.

By hosting phone-ins on multi-party conference lines powered by Premium Rate Services, psychics can make money from callers, irrespective of whether they actually talk to them or not. The psychic can determine how much per minute they would like to charge, but must stick to the multi party chat guidelines set by the regulator of phone paid services. This technology can easily be combined with camera: give the visual feed to surfers for free, but to actually hear and interact, they need to call – thus transforming the phone into a microphone, loudspeaker, and convenient billing mechanism bundled into one. For a correctly priced and genuine value-added experience eager callers will only be too happy to pay and thus Telephone Psychic Readingsis gaining popularity by the day as it is inspiring and empowering.

Send Pc Sms To Any Mobile From Your Desktop Or Laptop And Increase Your Business Presence And Growth

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Businesses can grow by increasing their public presence and after the globalization of most economies businesses are now serving a wast geographic area. Different types of communication channels are in use for advertisement and information purpose for decades like television and news paper etc. Still the need for a perfect communication channel was felt as most of the communication channels fails to accurately target the customer niche.

This article is meant for introduction of a new and economic communication cum advertising channel capable of targeting different customer niche accurately. As you know that Today life can’t be even considered without a gadget called mobile. Every single person knows how important this small gadget is. Mobile has become personal gadget solving connectivity problem entirely with voice calls or by the use of short messaging service or SMS precisely. Do you also think that mobiles can be used as very potential marketing and advertisement channel. Many big organizations are now using sms for their advertisement of employee information purpose. Not only well known and leading companies are using this service but also new businesses are showing tremendous interest in this technology of marketing planning.

There are more then one ways by which any new or well establish business can send sms in bulk for marketing purpose or for information purpose. Firstly it is not necessary to have a mobile phone to send messages, one can send messages by using its desktop or laptop which is more popularly known as pc sms. To send pc sms you may go to different web sites offering free messages services. Such sites are very popular as they provide quality messaging services absolutely free of cost however beyond a certain amount of messages their are few charges as well. Pc sms when delivered can be read as normal mobile to mobile sms. Another way of sending bulk pc sms is by using sms gateway, sms api and Text messaging software.

Sms gateway is a portal normally allotted by telecommunication service providers. Many telecommunication service providers offer sms gateway for pc sms service to bulk sms service providers or to individual companies also. This sms gateway enables company to send thousands of sms per day across the globe.

Sms api (Application programming interface) is useful as all the mobiles operators don’t use same technology or language environment. Like few telecommunication operators use GPRS, Quad band and now 3G services are also increasing day by day. Purpose of using sms api is to ensure that irrespective of technological differences and languages preferences all the pulled pc sms are delivered to the mobiles. Sms api makes certain changes in the original sms and ensures the compliance with the recipients mobile.

Now think how will you send thousands of pc sms to mobiles? It will take too much time and effort to send pc sms for such huge quantity. To solve this problem Text messaging software are being used frequently. Text messaging software are specially written computer codes which enables user to send large quantity of pc sms with the single click of mouse. Text messaging software not only increases the speed of sending pc sms but it also provides different logical operators used in data mining for example if you want that your promotional pc sms should be sent to the mobiles owner with age limit of 45 then by using text messaging software it can be done very easily.